Fourdotpay Website Privacy Policy

Last Updated: 22/09/2025

1. Introduction

1.a This Privacy Policy explains how Fourdotzero Software Limited collects and uses information from visitors to fourdotpay.io. Fourdotzero Software Limited operates Fourdotpay.

1.b Fourdotpay is our payment services brand offering Creator Gems and Wallet services.

1.c We are registered with the Information Commissioner's Office (ICO) under registration number CSN3782187.

1.d Contact us at info@fourdotpay.io for general enquiries or privacy@fourdotpay.io for privacy matters.

2. Information We Collect

2.a Contact information when you make an enquiry (name, email, phone number, company name)

2.b Account interest forms (which service you're interested in)

2.c Automatically collected information (IP address, browser type, pages visited, referral source)

2.d Newsletter subscriptions (if you choose to subscribe)

2.e Demo or waitlist registrations

3. How We Use Your Information

3.a To respond to your enquiries about our services

3.b To direct you to the appropriate service (Gems or Wallet)

3.c To send newsletters and updates (only with your consent)

3.d To improve our website and services

3.e To provide demos or onboarding

3.f To comply with legal obligations

4. Legal Basis for Processing

4.a Consent - for newsletters and marketing communications

4.b Legitimate interests - for website analytics, security, and service improvement

4.c Contract - for responding to service enquiries and demos

4.d Legal obligations - where required by law

5. Information Sharing

5.a Fourdotzero Software Limited group services (Gems and Wallet teams as appropriate)

5.b Service providers (website hosting, analytics, email services)

5.c Professional advisers when necessary

5.d Law enforcement when legally required

5.e Business transferees in case of merger or sale

6. Data Retention

6.a Enquiries: 3 years from last contact

6.b Demo requests: 1 year from demo date

6.c Newsletter subscriptions: Until you unsubscribe

6.d Website analytics: 26 months

6.e Waitlist registrations: Until service launch plus 6 months

7. Your Rights

7.a Access your personal data

7.b Correct inaccurate information

7.c Request deletion of your data

7.d Restrict or object to processing

7.e Data portability

7.f Withdraw consent at any time

7.g Contact privacy@fourdotpay.io to exercise these rights

8. Links to Our Services

8.a This website links to our services (Creator Gems and Wallet) which have their own privacy policies

8.b Once you create an account with those services, their respective policies apply

9. Security

9.a We use appropriate technical and organisational measures to protect your data

9.b We use secure forms for all data collection

10. Cookies

10.a Please see our Cookie Policy at fourdotpay.io/cookies/ for details

11. Contact Us

11.a Privacy enquiries: privacy@fourdotpay.io

11.b General enquiries: mailto:info@fourdotpay.io

11.c Service-specific: support@fourdotpay.io

11.e Complaints: First contact us, then the ICO at <a href="https://ico.org.uk>ico.org.uk